Job Location : Ganjoni , Mombasa.

Salary Range : 20K-25K.

Key Responsibilities.

• Greet customers, answer questions, and address concerns in a professional and helpful manner.
• Book and manage customer appointments, either in person or over the phone.
• Answer calls, take messages, and direct calls to the appropriate personnel.
• Maintain records, file documents, and assist with general office duties.
• Process customer payments and provide receipts.
• Update customers on the progress of repairs and communicate with suppliers.
• Maintain a clean and organized reception area. 
• Order parts from suppliers. 
• Assist with invoicing and bookkeeping tasks. 
• Monitor and maintain inventory levels of office supplies. 

• Check and manage emails, and forward them to appropriate personnel. 
• Enter customer information and other data into the garage’s computer system. 
• Generate reports on customer inquiries, appointments, and other data.

Qualifications.

• Diploma / Degree in business related field.
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment.
• Good communications skills, with an ability to engage effectively with clients, internal peers, inside/outside counsel, etc.
• Customer service orientation
• Proficient use of MS Office Suite, including Word, Excel, Powerpoint,
• Experience in the Automotive industry  is a strong advantage

Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line Front Office Officer – Mombasa.  Only shortlisted candidates will be contacted.