Key Responsibilities.

Leading quality service delivery for stakeholders, including overseeing the complaints process
Maintaining strong relationships with Owners and representatives
Ensuring compliance, government regulations/legislation, company guidelines and requirements are understood by staff and are met .
Liaising with other teams, Government, and Support Agencies to ensure quality outcomes for customers
Effectively lead, mentor, manage and support Property Managers including acting as a point of escalation for complex situations .
Undertaking tenancy administration tasks alongside Property Management team, including managing processes if required
Provide accurate and timely reports on relevant business activities .
Assisting in review and implementation of policies and procedures for the business unit to ensure adherence to best practice, compliance, relevant regulations and legislation .
Additional appropriate support to wider team and organisation

Qualifications.

Bachelor’s degree in Real Estate, Property Management, or a related field.
5-6 years of hands-on experience in property management.
Must have experience managing commercial, residential, and mixed-use properties.
Proven leadership skills with the ability to manage and mentor teams.
Strong negotiation, financial management, and problem-solving skills.
Excellent knowledge of lease agreements, tenant relations, and facility management.

Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line

Senior Property Manager . Only shortlisted candidates will be contacted.