Job Location : Nairobi , Kenya.
Company Description.
Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. We specialize in helping organizations with their HR activities, including recruitment, labor outsourcing, payroll management, and employee training. Our mission is to create productive and fruitful relationships with our clients by adding value to their businesses and ensuring the best return on their Human Capital spend.
Key duties and responsibilities
- Monitor loan repayments and initiate/recommend a course of action.
- Conduct field customer visits (on a need basis) and telephone calls to follow up on payments and collect from debtors.
- Execute the institution strategy in reducing the Non-performing portfolio at the same time report on early loan arrears collections on a regular pre-determined basis and provide information for business reporting.
- Ensure over 1-90-day arrears management for all disbursed loans is fully executed.
- Ensure a record is maintained with track of all the recovery progress for all loans in arrears.
- Ensure weekly arrears reports are prepared for all the Relationship Managers & regions and follow up with them to ensure full repayment.
- Ensure demand notices are prepared and ensure that they are forwarded to the defaulting customers.
- Ensure an up-to-date register on loan-related insurance claims is maintained and ensure prompt reimbursement from underwriters.
- Monitor debt collection response cycles and contacts as well as credit control performance for loans in early arrears.
- Manage resource scheduling and the determination of priority of work and procedures to maximize production output and success levels for the credit collection Relationship Managers.
- Report and monitor all risks associated with debt collection.
- Generate compliance reports for use in decision-making and performance appraisals.
- Perform any other duties within the scope of this position.
Qualifications.
- Business-related degree, CPA qualification is an added advantage.
- Knowledge in credit management is an added advantage.
- Hands-on leadership, team management, and people development skills.
- Ability to work in a dynamic environment in a small team and enjoy multitasking and working under pressure to achieve deadlines.
- Good team player with a commitment to value-based leadership.
- Credibility and flexibility to deal with people at a variety of levels and cultures.
- High business acumen, analytical and budgetary skills
- Excellent presentation, communication, planning, and organizational skills.
- Strong relationship-building skills with a high degree of responsiveness, reliability, and integrity.
- Self-motivated with persuasive, enthusiastic, and client-centric focus.
Qualified and interested candidates should share their CVs to jobs@employd.co.ke with the subject line Credit Collections Officer . Kindly indicate your expected salary . Only shortlisted candidates will be contacted.