Customer Relations Officer

Our client is a top filter manufacturing company in East and Central Africa.We are looking for a Customer Relations Officer .The candidate must have  Procurement mgt skills, negotiation skills interpersonal, communication, selling & marketing skills.

Position :Customer Relations Officer ( Trading)  .

Location: Nairobi , Kenya.

Salary Range :30K- 35K.

Responsibilities

  • Consolidation of list of quotations 
  • Manage updates of summary quotations, order confirmation and list of quotations on the goggle drive 
  • Conducts research on suppliers of items request for quotations  
  • Ensure the procurement standards and policy requirements are adhered to  Management of procurement SLAs with suppliers  
  • Confirmation of goods returned and management of customer preference  
  • Confirmation of orders and updating on the drive  
  • Outsourcing of suppliers , confirmation the prices and delivery date  Ensure follow-up on the terms of payment adherence  
  • Requisition process management and approval  
  • Dissemination of MMCL product USP through emails to existing and potential customers  Management of the delivery process of goods to key corporates as per the agreed terms e.g
  • Batuk  Account for receipts/ invoices to procurement for posting in the palladium system
  • Filing of all procurement documents  
  • Provide backup support for CRM 1 and marketing officer roles

Qualifications.

  • Bachelor’s degree or diploma procurement 
  • 3-5 years in sales and marketing or procurement
  • Ability to balance persuasion with professionalism 
  • Strong organizational skills
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills 
  • Proficiency with sales management software and CRM

If you are qualified,  send your CV only quoting the job title on the email subject  Customer Relations Officer  to   jobs@employd.co.ke Only shortlisted candidates will be contacted.

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