Customer Relations Officer

Our client is a top filter manufacturing company in East and Central Africa.We are looking for a Customer Relations Officer .The candidate must have  Procurement mgt skills, negotiation skills interpersonal, communication, selling & marketing skills.

Position :Customer Relations Officer ( Trading)  .

Location: Nairobi , Kenya.

Salary Range :30K- 35K.


  • Consolidation of list of quotations 
  • Manage updates of summary quotations, order confirmation and list of quotations on the goggle drive 
  • Conducts research on suppliers of items request for quotations  
  • Ensure the procurement standards and policy requirements are adhered to  Management of procurement SLAs with suppliers  
  • Confirmation of goods returned and management of customer preference  
  • Confirmation of orders and updating on the drive  
  • Outsourcing of suppliers , confirmation the prices and delivery date  Ensure follow-up on the terms of payment adherence  
  • Requisition process management and approval  
  • Dissemination of MMCL product USP through emails to existing and potential customers  Management of the delivery process of goods to key corporates as per the agreed terms e.g
  • Batuk  Account for receipts/ invoices to procurement for posting in the palladium system
  • Filing of all procurement documents  
  • Provide backup support for CRM 1 and marketing officer roles


  • Bachelor’s degree or diploma procurement 
  • 3-5 years in sales and marketing or procurement
  • Ability to balance persuasion with professionalism 
  • Strong organizational skills
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills 
  • Proficiency with sales management software and CRM

If you are qualified,  send your CV only quoting the job title on the email subject  Customer Relations Officer  to Only shortlisted candidates will be contacted.


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