IT Technician

Job Title : IT Technician.

Salary Range: Ksh 30,000-40,000

Reporting to : General Manager.

Job Purpose.

Technician will be responsible for effectively designing, presenting, implementing, managing and supporting the next generation voice architecture/ wireless solutions and cabling solutions, microwave solutions among others. Design, install, and commission, manage and support VoIP and IP telephony solutions.


  • Manage support contracts, SLA’s and all install base infrastructure
  • Train call center agents on efficient use of software to achieve optimal performance
  • Consult with internal and external customers to resolve technical issues surrounding network design
  •  Designing, presenting and implementing cabling outlays as per company needs.
  • Carry out period surveillance to ensure that the cable are functioning effectively
  • Carry out frequent tests to ensure systems are functioning well 
  • Maintenance of installation and service procedures.
  • Professionally interact with team members and clients.
  • Monitor and repair telecommunications links and telephony devices for failures and performance problems and perform capacity planning
  • Support end users with hardware and software issues.
  • Serve as technical specialist/lead on a functional basis, for the resolution of complex telephony problems.
  • Coordinate with the help desk to respond to staff queries.
  • Professionally interact with team members and clients.
  • Attendance of appropriate company meetings.
  • Any other duty as assigned from time to time.


  • Minimum of Diploma in Information Technology
  • At least 2 years progressive experience in a busy institution preferably call center
  • Ability to install and monitor servers .
  • Experience in icloud 3CX and other call center software
  • Experience in a call center set up a plus.

Note: this job will require working at night and other extended times 

INterested candidates should send their CVs to Send CV to .Only shortlisted candidates will be contacted.


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