Our client is a top filter manufacturing company in East and Central Africa,we are looking for a Customer Relations Officer for them. The candidates should have Procurement mgt skills, negotiation skills interpersonal, PR, communication, selling & marketing skills.
Position : Customer Relations Officer
Location : Nairobi.
Remuneration : 35,000 – 45,000.
- Key account manager trading
- Consolidation of list of quotations
- Manage updates of summary quotations, order confirmation and list of quotations on the goggle drive
- Conducts research on suppliers of items request for quotations
- Ensure the procurement standards and policy requirements are adhered to
- Management of procurement SLAs with suppliers
- Confirmation of goods returned and management of customer preference
- Confirmation of orders and updating on the drive
- Outsourcing of suppliers , confirmation the prices and delivery date
- Ensure follow-up on the terms of payment adherence
- Requisition process management and approval
- Dissemination of MMCL product USP through emails to existing and potential customers
- Management of the delivery process of goods to key corporates as per the agreed terms
- Account for receipts/ invoices to procurement for posting in the palladium system
- Filing of all procurement documents
- Provide backup support for CRM 1 and marketing officer roles
- Bachelor’s degree or diploma in sales and marketing, procurement
- Proven success
- Ability to balance persuasion with professionalism
- Strong organizational skills
- 3-5 years in sales and marketing or procurement
- Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
- Proficiency with sales management software and CRM
- Personal integrity
If you qualify ,send your CV to firstname.lastname@example.org with the subject line Customer Relations Officer.Only shortlisted candidates will be contacted.