Customer Relations Officer

Our client is a top filter manufacturing company in East and Central Africa,we are looking for a Customer Relations Officer for them. The candidates should have  Procurement mgt skills, negotiation skills interpersonal, PR, communication, selling & marketing skills. 

Position : Customer Relations Officer

Location : Nairobi.

Remuneration : 35,000 – 45,000.

Key Responsibilities

  • Key account manager trading 
  • Consolidation of list of quotations 
  • Manage updates of summary quotations, order confirmation and list of quotations on the goggle drive
  • Conducts research on suppliers of items request for quotations
  • Ensure the procurement standards and policy requirements are adhered to  
  • Management of procurement SLAs with suppliers
  • Confirmation of goods returned and management of customer preference  
  • Confirmation of orders and updating on the drive  
  • Outsourcing of suppliers , confirmation the prices and delivery date  
  • Ensure follow-up on the terms of payment adherence  
  • Requisition process management and approval  
  • Dissemination of MMCL product USP through emails to existing and potential customers  
  • Management of the delivery process of goods to key corporates as per the agreed terms  
  • Account for receipts/ invoices to procurement for posting in the palladium system  
  • Filing of all procurement documents  
  • Provide backup support for CRM 1 and marketing officer roles


  • Bachelor’s degree or diploma in sales and marketing, procurement 
  • Proven success 
  • Ability to balance persuasion with professionalism
  • Strong organizational skills
  • 3-5 years in sales and marketing or procurement 
  • Excellent communication, interpersonal, problem-solving, presentation, and organizational skills 
  • Proficiency with sales management software and CRM
  • Personal integrity

If you qualify ,send your CV to with the subject line Customer Relations Officer.Only shortlisted candidates will be contacted.


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