Account Manager

Reports to : General Manager

Location: Nairobi

Salary Package : Competitive


To drive the company’s growth in business volume and profitability


Achieving set business targets in both volume and profitability through growing billings from existing clients and recruiting new ones

Ensuring compliance (for self and subordinates) with appropriate and established systems that guarantee efficiency and effectiveness in the agency’s business operations

Proactively establishing and growing strong relationships/partnerships with current and potential clients in a manner that promotes the agency’s positioning, policies and values

Proactively researching new business leads and generating enquiries and briefs for generating business

Working with agency colleagues in developing suitable proposals that adequately answers clients’ briefs and optimises the agency’s competitiveness in pitches

Actively participating in ensuring proper preparation for, and presentation of proposals to clients

Following up for proposal approvals and commitments from clients via LPOs and/or contracts

Briefing the operations departments on resources and logistical support requirements of every client project and ensuring the acquired resources are in line with agency’s standards

Developing content and delivering training to project staff in line with client initiatives and internal requirements

Briefing and debriefing project staff on an ongoing basis to ensure that they are all aligned at all times in the project lifecycle

In liaison with Operations department, ensuring proper project management through effective planning, implementation, monitoring & control as well as evaluation

Managing administrative tasks and day-to-day delivery of clients’ projects by ensuring that work is strategically correct, on time and on budget

Closely monitoring and reviewing the progress of all clients’ projects to ensure that at all times the agency is in control

Preparing and sharing up-to-date work status reports with all relevant stakeholders both internally and externally on a regular basis and in line with agreed on mechanism

Developing and presenting accurate, relevant and insightful reports to clients for all projects

Arranging and attending client meetings and following each meeting with a client contact report 

Liaising with accounts department to prepare and send correct invoices to clients for each

projects and ensuring timely payments from clients

Ensuring that timely client feedback is obtained for all projects through the established client satisfaction survey method

Offering excellent client service through effective communication, feedback, response to requests for service, results delivery, and proper engagement

Assist in building a strong agency brand through actively participating in development and implementation of the agency’s marketing strategy

Attend to any duty as otherwise directed by the General Manager

Bachelor’s Degree in social sciences

Professional qualification in marketing, preferably CIM

Proficiency in computers

Good analytical skills

Excellent interpersonal skills

Team building

Good organisation

Good communication skills

Good computer skills

Project management skills

At least 3 years’ experience in marketing or brand management from a reputable company.

Agency experience in brand activations, field marketing and sales operations particularly in FMCG is an added advantage.

Research interpretation and translation into trade and consumer insights

Ability to manage crisis

Emotional intelligence

Ability to work long hours and to withstand pressure

Travelling out the country and out of town

If you qualify ,send your CV only to indicating your expected salary.Only shortlisted candidates will be contacted.


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