Customer Care Representative

Job location: Nairobi

Availability: Immediately

Responsibilities

  • Responding promptly to customer inquiries.
  • Handle inbound calls, emails, webinars, and respond efficiently to customer questions.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Managing and processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Monitoring social media for company mentions and engaging with customers where on different online platforms.
  • Analytical and proactive approach to online engagements.
  • Support the goals set in the marketing plan.
  •  Qualifications
  • Diploma or relevant degree in customer service.
  • Ability to stay calm when customers are stressed or upset.
  • Should be computer-literate.
  • 2 – 3 years’ experience working with customer support.
  • Must be well organized and possess excellent telephone, computer, written and oral communication skills.
  • Having problem solving skills.
  • How to Apply
  • If you are up to the challenge, please send your CV only quoting the job title on the email subject (Customer Care Representative) to  jobs@employd.co.ke  .Indicate your expected salary